Examine the key concepts of Information Technology Service Management (ITSM). Define common vocabulary and metrics used in the industry. Discuss the management of modern IT-enabled services. Describe how well-managed and reliable Information Technology solutions add value to the organization by introducing a well-established service management framework. Prerequisite: Eligibility for ENG101/101A.
Term: Spring 2025
Course Type: Credit - 3 Credits
Section: 200
Ways to take the class: Online
Start Date: 01/22/2025
End Date: 05/18/2025
Location: Online
Room: TBA
Instructor: Calvin A Scroggins (Subject to change)
Class Size: 20