Examine the advanced features of Information Technology Service Management (ITSM) activities and the creation of IT services. Integrate different value streams and activities to create, deliver, and support IT-enabled products and services by covering the practices, methods, and tools that support them. Prerequisite: CTA 108 with a grade of C or better.
Term: Spring 2025
Course Type: Credit - 3 Credits
Section: 200
Ways to take the class: Online
Start Date: 01/22/2025
End Date: 05/18/2025
Location: Online
Room: TBA
Instructor: TBA (Subject to change)
Class Size: 20