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IT help desk technician

Interested in helping people figure out technical problems? Within every organization, a technical support person, technical support team or service desk responds to issues with technology. These professionals are the first line of defense against computer hardware or software problems. They provide customer support by tracking and resolving a variety of issues from computer viruses to PC configuration.

Do you have the ability to work with others, think logically, learn technical subjects and pay attention to details? Computer Information Systems (CIS) might be an area for you to pursue. With starting salaries as high as $50,000 a year, administrative support professionals and help desk-related roles are in demand everywhere. As a well-equipped professional, you can work in a number of different entry level positions in government and business, including such roles as:

  • Technical Support Specialist.
  • Level I Analyst.
  • Level I Specialist.
  • Service Desk Team Leader.
  • Knowledge Engineer.
  • Help Desk Technician I.
  • IT Desktop Support Specialist.
  • Systems Support Specialist.

Career Degree

AACC offers the following Associate of Applied Science (A.A.S.) degree. The state of Maryland refers to the A.A.S. as a career degree, because it's intended to provide you with skills to enter the workforce. In some cases, AACC has entered into transfer agreements that allow these degrees to transfer to select colleges. Where that is the case, it's noted with the degree below. 

Computer Information Systems, Information Systems Technology, A.A.S.

The Computer Information Systems (CIS) degree helps students develop the professional skills and capabilities to work in the computer and related information technologies (IT) fields. The CIS program trains you to be an analyst capable of solving business problems using technology.

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Credit Certificates

The following certificates are also available.

Help Desk Specialist

Are you skilled with technology and interested in helping others? The Help Desk and Technical Support Certificate program can be completed in 30 credits and prepares students for employment that relies on their personal computer skills. Students receive a general background in computer operations and applications using software to support the electronic office and business.

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Microsoft Office Specialist

This certificate teaches students development and expertise in Microsoft Office applications. The 20-credit program will prepare students for employment in businesses that have a demand for personnel with personal computer skills.

This program incorporates the Microsoft Office Specialist (MOS) industry certification testing in Word, Excel, PowerPoint, Access, and Outlook. Students can earn the Office Applications Specialist Letter of Recognition along with this certificate.

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Interested in Transfer?

If you're interested in earning a four-year degree and want to study this subject, Transfer Studies may be your solution. This distinctive degree is designed to let you choose an area of concentration (or major), while completing your state of Maryland general education requirements.

Transfer Studies, A.A.

The Transfer Studies, A.A. allows you to explore different subjects or concentrate on a specific course plan that will best meet your in-state (and even some out-of-state) transfer goals. If you hope to transfer to a specific program or school, one of our advisors can help structure your AACC studies specifically for that purpose. The result? You get a well-rounded associate degree preparing you for further studies and successful career. 

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What can you do with an information systems degree?

The job outlook for students who major in Computer Information Systems is outstanding. Information Systems is one of the top 10 fields in terms of demand and starting salaries for graduates according to the National Association of Colleges and Employers and the Huffington Post. There is a high demand for students with the skills necessary to pursue careers as systems managers, systems architects, systems developers, program analysts, systems analysts, database administrators, network administrators, and website developers, among other careers. For outlook information about specific careers, visit the Bureau of Labor Statistics Occupational Outlook Handbook (sponsored by the Bureau of Labor Statistics), and check out AACC’s Career Coach to discover the perfect career for you.