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  1. A student first must exhaust the complaint/grievance procedures established by the institution.
  2. Disposition of specific types of complaints. A student shall submit a specific type of complaint to the appropriate agency or organization as described below:

    * A complaint pertaining to occupational licensure requirements shall be submitted to the appropriate licensing board or entity. The student shall obtain contact information from the institution.

    * A complaint concerning compliance with the standards of accreditation shall be submitted to the accrediting agency. The student shall obtain contact information from the institution.

    * A complaint pertaining to potential violations of consumer protection shall be submitted to:

    Consumer Protection Division

    Office of the Attorney General

    200 Saint Paul Place

    Baltimore, MD 21202

    Telephone: 410-528-8662

    > Learn more.

    A complaint concerning discrimination shall be submitted to:

    Office for Civil Rights, Philadelphia Office

    1. S. Department of Education

    100 Penn Square E., Suite 515

    Philadelphia, PA 19107-3323

    Telephone: 215-656-8541

    > Learn more.

  3. Disposition of complaints involving alleged violations of the Education Article or the Code of Maryland Regulations (COMAR) Title 13B Maryland Higher Education Commission.

    * A student shall submit a complaint involving an alleged violation of the Education Article or COMAR Title 13B to the commission. The complaint shall be in writing and signed by the student (MHEC Student Complaint Form).

    * The commission will acknowledge and investigate a complaint involving an alleged violation of the Education Article or COMAR Title 13B.

    * The commission will ask the institutional President to look into the matter and report back to the Commission.

    * The commission staff may interview the institution’s employees and the complainant as part of its investigation.

    * The commission may take regulatory action based on its review and in accordance with the Education Article and COMAR Title 13B.

    * A complaint pertaining to matters other than the Education Article or COMAR Title 13B will not be entertained by the commission, and will not be referred to another agency or organization.

  4. Complaint resolution by state

    In compliance with the language passed in the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010, institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. The Student Grievance Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies.