We set the standard for excellence in Student Financial Services by providing accurate and timely information to our customers regarding their eligibility for federal, state and institutional financial aid awards that allow them to pursue and finance their educational goals.
We ensure access and affordability to education and encourage student success through our financial aid information services and timely awards to all eligible students. We meet this mission by:
- Supporting the college’s mission, strategic plan and annual goals and objectives.
- Communicating accurate, clear and complete information that does not discriminate on the basis of race, gender, ethnicity, sexual orientation, religion, disability, age or economic status.
- Offering quality advice and financial counseling that allow students to meet their financial obligations.
- Removing financial barriers for those who wish to pursue postsecondary education.
- Assure equity by applying all need analysis formulas consistently across the institutions full population of student financial aid applicants.
Statement of Values
We are committed to the highest level of ethical behavior and refrain from conflict of interest or the perception there of. We also have adopted the Ethical Principles of the National Association of Student Financial Aid Administrators (NASFAA).
NASFAA Statement of Ethical Principles
NASFAA’s Statement of Ethical Principles provides that the primary goal of the institutional financial aid professional is to help students achieve their educational potential by providing appropriate financial resources. To this end, this statement provides that the financial aid professional shall:
- Be committed to removing financial barriers for those who wish to pursue postsecondary learning.
- Make every effort to assist students with financial need.
- Be aware of the issues affecting students and advocate their interests at the institutional, state and federal levels.
- Support efforts to encourage students, as early as the elementary grades, to aspire to and plan for education beyond high school.
- Educate students and families through quality consumer information.
- Respect the dignity and protect the privacy of students, and ensure the confidentiality of student records and personal circumstances.
- Ensure equity by applying all need analysis formulas consistently across the institution’s full population of student financial aid applicants.
- Provide services that do not discriminate on the basis of race, gender, ethnicity, sexual orientation, religion, disability, age or economic status.
- Recognize the need for professional development and continuing education opportunities.
- Promote the free expression of ideas and opinions, and foster respect for diverse viewpoints within the profession.
- Commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof.
- Maintain the highest level of professionalism, reflecting a commitment to the goals of the National Association of Student Financial Aid Administrators.
Code of Conduct for Institutional Financial Aid Professionals
An institutional financial aid professional is expected to: always maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, specifically including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity.
In doing so, a financial aid professional should:
- Refrain from taking any action for his or her personal benefit.
- Refrain from taking any action he or she believes is contrary to law, regulation or the best interests of the students and parents he or she serves.
- Ensure that the information he or she provides is accurate, unbiased and does not reflect any preference arising from actual or potential personal gain. Be objective in making decisions and advising his or her institution regarding relationships with any entity involved in any aspect of student financial aid.
- Refrain from soliciting or accepting anything of other than nominal value from any entity (other than an institution of higher education or a governmental entity such as the U.S. Department of Education) involved in the making, holding, consolidating or processing of any student loans, including anything of value (including reimbursement of expenses) for serving on an advisory body or as part of a training activity of or sponsored by any such entity.
- Disclose to his or her institution, in such manner as his or her institution may prescribe, any involvement with or interest in any entity involved in any aspect of student financial aid.